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Jenny Pre-paid data service Renew
Jenny Internet Prepaid Data Service Renew.

Jenny Internet supplies customers with a Pre-paid data service. This service needs to be renewed every month. This is specifically designed for clients that don't necessarily need to purely month to month type service. They can activate it and pay for it as and when they need it.

This Pre-paid data service is not to be confused with the Pre-paid data top-up, although they can be purchase similarly, through the Account Action Required splash screen you would receive when your pre-paid data is used up or your pre-paid service has expired.

In this topic, we will cover the renewing of your Pre-paid data service.

When do I need to renew my prepaid data service

The Standard Jenny Internet Pre-paid data service expires on the last day of each month, even if it has been activated within the month. With in in mind, you will need to activate your Jenny Internet Pre-Paid data service on the 1st day of each month. This is done through the Account Action Required page you will receive on the 1st of each month. We will cover this process in this tutorial.

You will, however be-able to pay for and activate your next months pre-paid data service soon.

How do I renew my pre-paid data service on the 1st of each month?

On the first day of the month, your Pre-paid data service would need to be renewed, so the first time you attempt to access the internet on the 1st day of the month, you will the following page:

Click on the "Click to Manually Redirect" link to take you to the next page. This page will tell you what action is required. The next page would look like this:

This indicates that the account has expired and shows the Customer Name, Customer code and the username for the account that needs renewal.

To renew the account, click on the "Click here to purchase a service" link to take you to the next page which will look like this:

On this page you can select the prepaid service that you wish to activate for the period specified below the list.

Select the Prepaid service you wish to purchase and click the "Purchase Prepaid Service" button. This will take you to the following page:

This shows a summary of what you have selected. Click on the "Click to Pay" link to take you to the next page where you can select your method of payment:

  • Pay via EFT will allow you to pay for your transaction via EFT. This will take you to the Payment gateway, allow you to log in with your internet banking username and password to complete the transaction.
  • Pay with Credit Card will allow you to pay for your transaction via you Credit Card. You will be asked for your card details.
  • Pay with Credits will you to use the credits that are currently available on you debtors account. This option will only apear if you have sufficient credits available to conclude the transaction.

Select your method of payment by clicking on the associated button and following the on screen instruction to conclude the transaction.

As stated before, soon you will be able to purchase your next months pre-paid data service to ensure an un-interupted internet service.

Jenny Pre-paid data service Renew
Jenny Internet Prepaid Data Service Renew.

Jenny Internet supplies customers with a Pre-paid data service. This service needs to be renewed every month. This is specifically designed for clients that don't necessarily need to purely month to month type service. They can activate it and pay for it as and when they need it.

This Pre-paid data service is not to be confused with the Pre-paid data top-up, although they can be purchase similarly, through the Account Action Required splash screen you would receive when your pre-paid data is used up or your pre-paid service has expired.

In this topic, we will cover the renewing of your Pre-paid data service.

When do I need to renew my prepaid data service

The Standard Jenny Internet Pre-paid data service expires on the last day of each month, even if it has been activated within the month. With in in mind, you will need to activate your Jenny Internet Pre-Paid data service on the 1st day of each month. This is done through the Account Action Required page you will receive on the 1st of each month. We will cover this process in this tutorial.

You will, however be-able to pay for and activate your next months pre-paid data service soon.

How do I renew my pre-paid data service on the 1st of each month?

On the first day of the month, your Pre-paid data service would need to be renewed, so the first time you attempt to access the internet on the 1st day of the month, you will the following page:

Click on the "Click to Manually Redirect" link to take you to the next page. This page will tell you what action is required. The next page would look like this:

This indicates that the account has expired and shows the Customer Name, Customer code and the username for the account that needs renewal.

To renew the account, click on the "Click here to purchase a service" link to take you to the next page which will look like this:

On this page you can select the prepaid service that you wish to activate for the period specified below the list.

Select the Prepaid service you wish to purchase and click the "Purchase Prepaid Service" button. This will take you to the following page:

This shows a summary of what you have selected. Click on the "Click to Pay" link to take you to the next page where you can select your method of payment:

  • Pay via EFT will allow you to pay for your transaction via EFT. This will take you to the Payment gateway, allow you to log in with your internet banking username and password to complete the transaction.
  • Pay with Credit Card will allow you to pay for your transaction via you Credit Card. You will be asked for your card details.
  • Pay with Credits will you to use the credits that are currently available on you debtors account. This option will only apear if you have sufficient credits available to conclude the transaction.

Select your method of payment by clicking on the associated button and following the on screen instruction to conclude the transaction.

As stated before, soon you will be able to purchase your next months pre-paid data service to ensure an un-interupted internet service.

How Jenny Wireless works

The Jenny Wireless system consists of a few main parts:

 

The CPE (Antenna, radio, aerial) outside on the roof.

Looks similar to the picture above. This is connected to the POE port on the power supply.

The POE power supply box (POE).

This supplies power the CPE over the data cable together with the data.

 

Before calling the Jenny call centre, please perform the following steps:

  1. Ensure that the POE has power and the light(s) is/are on
  2. Ensure that the cable coming into the building from the CPE is connected firmly to the POE port on the POE box.
  3. Ensure that the cable coming from your computer is connected firmly to the LAN port on the POE box.
  4. Ensure that the cable coming from the LAN port on the POE box is firmly connected to the LAN port on your computer / network switch and the light is on on the LAN port of the computer or network switch.
  5. Remove the power cable from the POE box, wait 10 seconds and plug the power cable back into the POE box. This will restart the CPE and re-initialize the connection to the towers that supply you with your internet.
  6. Ensure that your computer is getting the correct IP address and Default Gateway.
  7. Wait about 30 seconds for the CPE to start up completely then open a web site on your computer to see if your connection is now working.
  8. If not, please contact the call centre for further assistance and information.
 
Related Topics : Wireless | Wireless Internet
About Jenny Internet Support

Jenny Internet has a National Call Centre that will help you telephonically to try and resolve any trouble that you may be experiencing.

There is no cost to the telephonic support that we provide.

Should there be something wrong or faulty with your hardware or computer, Jenny Internet does not have technicians that are sent to site, you will need to contact your own friendly computer person to assist or the Jenny Dealer that did your installation.

Should you not know of a competent computer person, we can recommend one from our extensive dealer network for you to use.

The costs incurred using any 3rd party  computer person will need to be negotiated with that computer person.

Static IP

Marriam-Webster Dictionary defines:

Static:
showing little or no change, action, or progress

Public:
exposed to general view / of, relating to, or affecting all or most of the people of a country, state, etc.

IP:
Internet Protocol address

This tells us that it is an IP Address that does not change and is available to the General Internet.

What is it used for?

When customers have servers on their premises that need to be accessed from outside or they have a VPN that need connect 1 office to another, it makes their and our lives easier to manage their inbound traffic.

This will also allow them to have the full range of TCP/IP ports available for their inbound traffic.

We can also Whitelist their outbound email traffic to bypass our mail filter.

With this product, all their internet activity will reflect their Public IP address making them fully responsible for the reputation of this IP address. Should this IP address become blacklisted for whatever reason, it is solely due to the traffic coming from this customers network that has resulted in their assigned Public IP being blacklist.

Jenny Internet will assist to de-list this IP however the customer will need to resolve the issue on their network that has caused the IP to be blacklisted before we can get the Public IP de-listed.

Static Public IP vs Std Port Forwarding

The average wireless customer that has services with Jenny Internet connected to one of Jenny Internet’s towers. They get a Session IP from that tower. This is a Private IP address that is only accessible from within the borders of the Jenny Internet network.

This Private IP address can change from time to time as the session disconnect and reconnect.

When these customers access the internet, the internet will see their traffic coming from the network’s assigned IP address that they are connected to, eg.NISE network is assigned IP 154.126.208.6, normal customers on the NISE network will show the network’s IP address of 154.126.208.6. This means that all the customers on this network go out to the Internet via the same IP address.

For this customer to be-able to access services that are available on the inside of their network from the public internet, we need to create a path from the Jenny Core, through our tower infrastructure to their CPE and in turn to their internal device.

This is called port forwarding. There are only 65535 ports available on an IP address. This sounds like a lot, but certain protocols use certain ports. This becomes a problem when more than 1 customer needs to use the same port number.

Top up Data

There are three different ways you can top up data on your account.

  1. SMS
  2. The Jenny Website
  3. Contact the national callcenter

Option 1 : SMS

  1. Once you reach the notification % of your cap, you will recieve an sms from Jenny Internet. Stating they have used the notification % of your cap.
  2. To Topup, reply to the SMS stating the corresponding value of the amount of data you wish to topup your account with.
  3. You will recieve a notification that your topup was sucsessfull and you will be able to use the internet without the worry of running out of data.

 

Option 2 : Jenny Website

  1. You will need your account username and password to topup using www.Jenny.co.za, If you dont know your account username and password, contact the national callcenter on 086 145 3669
  2. Procceds to our website http://www.jenny.co.za ,and click on the top-up button on the top of the website.
  3. Fill in the details required (Your Username, Password and your Name)
  4. Select the required amount of data from the drop down box, select 'Add Top-Up'
  5. Your data will now be added to your account.

 

Option 3 : Contact Jenny Internet National Callcenter

  1. Call the Jenny Internet National Call Centre on 086 145 3669 / 087 985 3669
  2. Please have your username / name off account / customer code handy to make finding the relevant account quicker and easier.
  3. Request the Call Centre Agent to process a Topup on your account. Your name will be used as a reference for the Topup.
  4. Some companies require that authorisation be acquired from a Manager / Owner / Director. If this is the case in your company, please acquire this authorisation first and before calling the Call Centre.
  5. The Call Centre agent will add the topup to your relevant username.
  6. Your connection will briefly be reset to accept the changes.
  7. You will then be connected again.
  8. Please ask the Call Centre Agent about the other methods of doing “Self Topups”. (Options 1 and 2)
View my usage

Jenny Internet provides clients a D.I.Y. way to check what their usage is. This is a very simple process and begins with the Jenny Internet Website.

Please follow the following simple steps:

  • Open your favourite Internet Browser program.
  • In the address bar at the top if the browser, remove the address that may be in there.
  • Type in that same location www.jenny.co.za
  • The Jenny Internet website will open up in front of you.
  • The the top of the page, you will see a few options as in the screen clip below:
  • Click on the “View Usage” option.
  • Enter your username and password in the fields provided and click “Show Usage”

    Usernames are in the format of 1234@jenny.co.za, 1234@jennyw.co.za.

    If you do not know your username and password, please contact the Jenny Internet National Call Centre. They will be able to assist you with this information. Please have your account number or customer code handy before calling in. You may also email your request to support@jenny.co.za
  • The very next page will show you your data usage

Different services will appear differently. This page will show all relevant information regarding your service.

Should you have any further enquiries, please don’t hesitate to contact the Jenny Internet National Call Centre on 086 145 3669 or email your request to support@jenny.co.za.

 

Speed Tests Guidelines

A speed test is designed to test the capacity of the connection from point A to point B. Things to consider when doing a speed test:

  • Any 1 point between points A and B will affect the result of the speed test, therefore the link from Point A to Point B is only as fast as the slowest link.
  • You internal connection will affect the speed test result as well. If you were to perform a speed test from your cell phone connected wirelessly with a weak internal signal, this poor signal will affect the speed test result.
  • The speed test will only show the available bandwidth on this link. eg. If you have a 5Mbps line capacity and the computers on the network are using 2Mbps of that 5Mbps, the speed test will only show line capacity of 3Mbps. Currenly being used 2Mbps plus 3Mbps of the speed test = 2 + 3 = 5Mbps. This is very similar to the plumbing in your home. If someone is showering and you test the water pressure, the pressure reading will be less than when no other taps are open in the house.
  • Use a speed test server as close as possible to your breakout point as possible. This will reduce the number of hops between you and the speed test server, lessening the chance of a slow link.
  • The capacity that the speed test server can test. If the speed test server is doing 20 speed test at the same time, all the speed tests will not show the true connection speed to the end point.

When doing a speed test:

    • Ensure no-one else is on the network at the same time. Switch off all the computers on the network, then perform a speed test from one computer.
    • Computer should be connected to the internal network via cable.
    • Use the http://jennyinternet.speedtest.net server to perform the speed test. This server is sitting at the Jenny Core where we break out to the internet. This will give a true indication of the speed through the Jenny towers and fibre connections to where the actual internet begins.
    • Jenny Internet cannot guarantee the bandwidth beyond the limits of the Jenny Internet infrastructure as these links are not managed by Jenny Internet.

How to perform the speed test:

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Quick Help

Pre-emptive Support Tutorials offer Jenny Internet Customers a quick help system for easy troubleshooting all aspects of their Jenny Internet Services. These are a few simple steps that can be done to resolve the issue that you may be experiencing, before calling the National Call Centre for assistance.

Tutorials

This section will explain and help you with comman tasks that you may need to perform from time to time, eg. setting up your email, voip phone, etc. For Jenny Partners, you will also find topics about completing tasks on our Dealer Front End (DFE).

Video Tutorials

Video Tutorials will contain video's explaining concepts and tasks. These video's will also be linked in other topics relating to the same subject.

Services

In this section you will find more in depth information about the products that Jenny Internet and partners provide.