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VoIP Phone Setup Tutorial

VoIP Phone Setup

  • The steps below is only a basic set-up
  • The step below will be shown how to register a VoIP phone on a Hosted PBX
  • If setting up a VoIP phone that is not connected to a Hosted PBX replace the user name with XXXXjennyv (VoIP Account Name)
  • Jenny VoIP server address is : voip.jennyv.co.za
  • Before you start to setup the VoIP phone you will need to have the VoIP Account username/password and the VoIP phone IP address.
  • If you don't have the VoIP phone IP address u can trace it via MAC Address as LAST resort
  • Its always better to set the VoIP phones on Static IP if possible, remember to exclude the IP Address on the DHCP server
  • Enter the VoIP phone IP Address onto your web browser ie. http://192.168.....
  • You will then have the VoIP phone Web Interface and are ready to program the phone

Phone MAC Address

  • Snom : 00:04:...
  • Fanvil : 0C:38:...
  • Gigaset : 7C:2F:...
  • Yealink : 00:15:..

Snom Web Interface

  • Default username : none
  • Default password : none

Snom SIP Setup

  • On the left hand site select = Identity-1
  • Enter the following detail
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Account = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • Registar = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Outbound Proxy = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Authentication Username = Hosted PBX extension number or Jenny VoIP Account Name
1_Snom-SIP.PNG

Snom G729 Setup

  • On the top menu of the screen select RTP
  • Remove all the available codec's and only enter/select G729
3_Snom-G729.PNG

Snom Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
2_Snom-Network.PNG
Snom Completion
You are done, test incoming/outgoing calls.
 

Fanvil Web interface

  • Default username : admin
  • Default password : admin

Fanvil SIP Setup

  • On the left hand site select = Line
  • Enter the following detail
  • Username = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Authentication Name = Hosted PBX extension number or Jenny VoIP Account Name
  • Authentication Password = Account password
  • SIP Proxy Server Address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Select Activate
4_Fanvil-SIP.PNG
 

Fanvil G727 Setup

  • Select = Codecs Setting
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
6_Fanvil-G729.PNG
Fanvil Network Setup
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
5_Fanvil-Network.PNG
 

Fanvil Completion

You are done, test incoming/outgoing calls

 

Gigaset Web Interface

  • Defaulty PIN : 0000
Gigaset SIP Setup
  • On the top of the screen select = Settings
  • On the Left of the screen select = Connections
  • You will notice None Active Connections
  • Select the first one and select = Edit
8_Gigaset-SIP-1.PNG
  • Enter the following detail
  • Connection name or number = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication name = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication password = Account password
  • Username = Hosted PBX extension number or Jenny VoIP Account Name
  • Display Name = This is what will be displayed on the VoIP Phone screen
9_Gigaset-SIP-2.PNG
  • At the bottom of the screen select "Show advanced setting"
  • Domain = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Proxy server address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Registration server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
10_Gigaset-SIP-3.PNG
 

Gigaset G729 Setup

  • On the left hand side select = Audio
  • Remove all codec's from "Selected Codecs" and leave G729
  • Select = Apply
11_Gigaset-G729.PNG
Gigaset Incoming/Outgoing Setup
  • On the left select = Number Assignment
  • This is to specify on what connection/trunk the incoming/outgoing calls will be made
12_Gigaset-NumberAssignment.PNG
 

Gigaset Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
7_Gigaset-Network.PNG
Gigaset Completion
You are done, test incoming/outgoing calls
 

Yealink Web Interface

  • Default username : admin
  • Default password : admin

Yealink SIP Setup

  • On the top of the screen select = Account
  • On the left hand site select = Basic
  • Enter the following detail
  • Label = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Register Name = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • SIP Server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
13_Yealink-SIP.PNG
 

Yealink G729 Setup

  • On the left of the screen select = Codecs
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
15_Yealink-G729.PNG
 

Yealink Network Setup

  • On top of the screen select = Network
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
14_Yealink-Ntework.PNG
 

Yealink Completion

  • You are done, test incoming/outgoing calls
 
--Heinrich Swanepoel 
Related Topics : VoIP | Guidelines | How to
VoIP Phone Setup Tutorial

VoIP Phone Setup

  • The steps below is only a basic set-up
  • The step below will be shown how to register a VoIP phone on a Hosted PBX
  • If setting up a VoIP phone that is not connected to a Hosted PBX replace the user name with XXXXjennyv (VoIP Account Name)
  • Jenny VoIP server address is : voip.jennyv.co.za
  • Before you start to setup the VoIP phone you will need to have the VoIP Account username/password and the VoIP phone IP address.
  • If you don't have the VoIP phone IP address u can trace it via MAC Address as LAST resort
  • Its always better to set the VoIP phones on Static IP if possible, remember to exclude the IP Address on the DHCP server
  • Enter the VoIP phone IP Address onto your web browser ie. http://192.168.....
  • You will then have the VoIP phone Web Interface and are ready to program the phone

Phone MAC Address

  • Snom : 00:04:...
  • Fanvil : 0C:38:...
  • Gigaset : 7C:2F:...
  • Yealink : 00:15:..

Snom Web Interface

  • Default username : none
  • Default password : none

Snom SIP Setup

  • On the left hand site select = Identity-1
  • Enter the following detail
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Account = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • Registar = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Outbound Proxy = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Authentication Username = Hosted PBX extension number or Jenny VoIP Account Name
1_Snom-SIP.PNG

Snom G729 Setup

  • On the top menu of the screen select RTP
  • Remove all the available codec's and only enter/select G729
3_Snom-G729.PNG

Snom Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
2_Snom-Network.PNG
Snom Completion
You are done, test incoming/outgoing calls.
 

Fanvil Web interface

  • Default username : admin
  • Default password : admin

Fanvil SIP Setup

  • On the left hand site select = Line
  • Enter the following detail
  • Username = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Authentication Name = Hosted PBX extension number or Jenny VoIP Account Name
  • Authentication Password = Account password
  • SIP Proxy Server Address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Select Activate
4_Fanvil-SIP.PNG
 

Fanvil G727 Setup

  • Select = Codecs Setting
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
6_Fanvil-G729.PNG
Fanvil Network Setup
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
5_Fanvil-Network.PNG
 

Fanvil Completion

You are done, test incoming/outgoing calls

 

Gigaset Web Interface

  • Defaulty PIN : 0000
Gigaset SIP Setup
  • On the top of the screen select = Settings
  • On the Left of the screen select = Connections
  • You will notice None Active Connections
  • Select the first one and select = Edit
8_Gigaset-SIP-1.PNG
  • Enter the following detail
  • Connection name or number = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication name = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication password = Account password
  • Username = Hosted PBX extension number or Jenny VoIP Account Name
  • Display Name = This is what will be displayed on the VoIP Phone screen
9_Gigaset-SIP-2.PNG
  • At the bottom of the screen select "Show advanced setting"
  • Domain = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Proxy server address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Registration server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
10_Gigaset-SIP-3.PNG
 

Gigaset G729 Setup

  • On the left hand side select = Audio
  • Remove all codec's from "Selected Codecs" and leave G729
  • Select = Apply
11_Gigaset-G729.PNG
Gigaset Incoming/Outgoing Setup
  • On the left select = Number Assignment
  • This is to specify on what connection/trunk the incoming/outgoing calls will be made
12_Gigaset-NumberAssignment.PNG
 

Gigaset Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
7_Gigaset-Network.PNG
Gigaset Completion
You are done, test incoming/outgoing calls
 

Yealink Web Interface

  • Default username : admin
  • Default password : admin

Yealink SIP Setup

  • On the top of the screen select = Account
  • On the left hand site select = Basic
  • Enter the following detail
  • Label = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Register Name = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • SIP Server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
13_Yealink-SIP.PNG
 

Yealink G729 Setup

  • On the left of the screen select = Codecs
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
15_Yealink-G729.PNG
 

Yealink Network Setup

  • On top of the screen select = Network
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
14_Yealink-Ntework.PNG
 

Yealink Completion

  • You are done, test incoming/outgoing calls
 
--Heinrich Swanepoel 
Related Topics : VoIP | Guidelines | How to
Jenny VoIP Phone not working
 
The Jenny VoIP system relies on the Internet to function. Without an internet connection, your VoIP phones will not be able to connect to our servers and therefore will not be able to function.
 
A bad internet connection will also cause VoIP quality issues. A busy connection, or a connection with high latency will cause VoIP quality issues. If you are using Jenny Wireless Internet, the signal strength between your CPE and the tower will also affect the VoIP quality.
 

VoIP Devices:

There are many VoIP devices that can be used with our VoIP service. The common devices that we use are Siemens Gigaset, Snom and Fanvil.
 
Companies that require a switchboard often use FreePBX or Elastix as their switchboard software on a computer that acts as the brains of the switchboard.
 
Other options are devices that convert the VoIP lines into analogue signals. These are used to add VoIP lines to an older analogue switchboard system. Devices used in these cases are Grandstream, LinkSys and Patton devices.
 
These systems can get quite complicated but the basic troubleshooting steps still apply to resolve basic issues.
 

Troubleshooting steps for VoIP

 
 
Problem
Possible Problem / Solution
Phone unable to Register with the server.
  1. Is your internet working? Open a web page on your computer that is connected to the same network as your VoIP phone.
  2. Troubleshoot your Internet connection if necessary.
  3. Check LAN cables from the back of the phone / device (if you are using a cordless phone, do this on the base station of the phone) to your network. Ensure the cables are securely connected at both locations
  4. Unplug the power of your router / CPE, count to 10, plug the power back in.
  5. Unplug the power from the phone, count to 10, plug the power back in.
VoIP phones still not working
Have your customer code on hand and call the National Call Centre for further assistance.
 
Related Topics : VoIP | VoIP
VoIP

Summary

VoIP stands for Voice Over Internet Protocol.

Jenny VoIP allows you to make telephone call across an internet connection. No fixed Telkom lines necessary.

Jenny Internet manages their own VoIP server that is housed at Teraco Data Centre. All calls that are made and are receive to Jenny VoIP numbers go through this server.

How It Works:

Jenny Internet supplies the client with a VoIP account. This account is linked to a VoIP bundle that can be chosen by the client and range from R 50.00 to R15000.00.

This VoIP account consists of the VoIP username, password and the all important telephone number.

A digital VoIP phone is required to make use of the VoIP account. These VoIP phones are connected to a network where internet is available either via LAN cable or WiFi depending on the phone purchased.

The phone will receive network setting from the network, provided this function is setup on the network else these network setting would need to be programmed manually via the menu system on the phone.

The username and password is then programmed into the phone using either menu’s on the phone or via the phone’s web interface. With-in this programming you would also need to enter the Jenny Internet’s VoIP server’s address: voip.jennyme.co.za.

The phone will then initiate the connection to the Jenny VoIP server and calls can be made and received via the allocated number.

VoIP Prioritised on Jenny Internet Wireless Infrastructure

Jenny Internet has prioritised VoIP traffic on our wireless infrastructure to ensure the best voice quality possible. This means that should a customer only have a 1Mbps internet service and the users on the network are using the full 1Mbps of internet bandwidth, we will allow the VoIP traffic to exceed the service bandwidth limit.

This is only done on the Jenny Internet Wireless network as we can control traffic on our network. This cannot be achieved on an ADSL connection as we cannot control traffic on ADSL and the bandwidth is limited by the ADSL line speed.

VoIP Requirements

VoIP requires a very stable and clean internet connection to function correctly but does not need huge bandwidth to function correctly, however if there is also not enough bandwidth for the VoIP traffic, there will be break-ups and distortion in the voice quality.

VoIP quality issues on a Jenny Wireless connection can be caused by the following:

    • Bad Signal Strength
    • Low signal CCQ’s (Signal Quality)
    • Insufficient bandwidth

These are not only applicable for the link from the client to the tower the client connects to but also all the back hauls to the fibre that connects the network to Teraco. If there is packet loss or high latency on the Fibre, this will also cause VoIP quality issues.

The biggest problem with using voip on an ADSL connection is congestion and latency causing the VoIP traffic to be adversely affected.

VoIP quality issues on a Jenny Wireless connection can be caused by the following:

  • Noisy line
  • High internet traffic on the ADSL connection
  • Slow internet package
  • High Latency on the Internet Connection

 

The biggest problem with VoIP not working is that the internet is not offline. VoIP will only work if there is an internet connection.

Related Topics : Products | VoIP
Configure a VoIP (Gigaset A510IP) Phone

This tutorial is to assist you in programing the Siemens Gigaset A510IP and will therefore not help entirely to program other phone makes or models, although the principles and settings remain the same and should be entered in your phone in the correct places on the make and model you are configuring.

Information you will require to successfully configure any VoIP phone:

VoIP Server address: voip.jennyv.co.za

VoIP account username: get this from the Jenny Internet Call Centre or DFE

VoIP account password: get this from the Jenny Internet Call Centre or DFE

Ensure your computer is on the same network as the phone and configured in the same IP range as the phone. The phone is by default set to DHCP so will automatically get an IP from the DHCP server. If you configure your computer to automatically acquire IP and DNS, you will get an IP in the same range as the phone.

To get the IP address of the phone, use one of the associated handsets and go through the menu’s as follows:

> Press Menu

> Look for Settings

> Look for System

> Look for Local Network

> You will see the IP address e.g. 192.168.1.224

Place the ip address into the address bar of your web browser.

Default Pin is 0000 and press OK to log in. Once logged in you will see 2 options Settings and Status.

Click on Settings and then on Network and you will see IP Configuration, here you can either set the base station to DHCP (Obtain an IP automatically) or a Static (Fixed) IP address and then click Set to save. If you wish to the the IP as static, ensure that you know the correct settings and enter them correctly. Entering the incorrect setting here will result in you not being able to access the phone web setup and the VoIP (SIP) accounts not able to register.

If you change the IP address, the base will reboot and you need to access the phone web setup through the new IP address.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Once the IP configuration is set click on Telephony and then on Connections.

This show all the SIP connections that are available. If this is a new (unconfigured) phone only Gigaset.net wll be enabled. The other entries will show “Not Configured”. Untick the Active box for the Gigaset.net entry as this does not get used.

Check the box that says IP1 and click Edit the click the “Show advanced settings” button. The following screenshot is populated with the correct information for you ease of configuration:

Once you click set, you will return to the “Overview of Connections” page. The status of IP1 should read “Registered”. If it reads “Not Registered”, wait 10 seconds and refresh the page by clicking on the “Connections” menu item on the left.

Once the SIP account has registered, it should look like this:

You can now make and receive calls on the Jenny VoIP number however there are a few other items that need to be checked and changed.

Setting the correct Audio Codec

Under the “Telephony” menu item, click on “Audio” then click on the “Show advanced settings” button. Ensure all the SIP accounts codecs are as follows:

Our servers use a few different codecs but work best with the G729 codec.

Once all the accounts are set this way, click the set button.

Setting Number Assignment:

Number assignment is used when there are multiple SIP account and multiple associated handsets. You can set different SIP account to ring on certain handsets only and you can set which handset will use which SIP account to dial out with.

Unless the client has a fixed line connected to the base station, please select no for “Alternative Connection” as follows:

Call Divert Options

Please note that the “Call Divert” options on this Web Setup page and the Handset does not work on the Jenny VoIP network and must be done manually from the handset by dialing the following:

To Activate Call Divert:

    • Dial: *21*[number to divert to] {Press dial button}

To Deactivate Call Divert:

    • Dial: #21# {Press dial button}

There are the fundamental setting to get the VoIP account working correctly.

Happy Calling.

Related Topics : VoIP | VoIP Phones
Static IP

Marriam-Webster Dictionary defines:

Static:
showing little or no change, action, or progress

Public:
exposed to general view / of, relating to, or affecting all or most of the people of a country, state, etc.

IP:
Internet Protocol address

This tells us that it is an IP Address that does not change and is available to the General Internet.

What is it used for?

When customers have servers on their premises that need to be accessed from outside or they have a VPN that need connect 1 office to another, it makes their and our lives easier to manage their inbound traffic.

This will also allow them to have the full range of TCP/IP ports available for their inbound traffic.

We can also Whitelist their outbound email traffic to bypass our mail filter.

With this product, all their internet activity will reflect their Public IP address making them fully responsible for the reputation of this IP address. Should this IP address become blacklisted for whatever reason, it is solely due to the traffic coming from this customers network that has resulted in their assigned Public IP being blacklist.

Jenny Internet will assist to de-list this IP however the customer will need to resolve the issue on their network that has caused the IP to be blacklisted before we can get the Public IP de-listed.

Static Public IP vs Std Port Forwarding

The average wireless customer that has services with Jenny Internet connected to one of Jenny Internet’s towers. They get a Session IP from that tower. This is a Private IP address that is only accessible from within the borders of the Jenny Internet network.

This Private IP address can change from time to time as the session disconnect and reconnect.

When these customers access the internet, the internet will see their traffic coming from the network’s assigned IP address that they are connected to, eg.NISE network is assigned IP 154.126.208.6, normal customers on the NISE network will show the network’s IP address of 154.126.208.6. This means that all the customers on this network go out to the Internet via the same IP address.

For this customer to be-able to access services that are available on the inside of their network from the public internet, we need to create a path from the Jenny Core, through our tower infrastructure to their CPE and in turn to their internal device.

This is called port forwarding. There are only 65535 ports available on an IP address. This sounds like a lot, but certain protocols use certain ports. This becomes a problem when more than 1 customer needs to use the same port number.

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Quick Help

Pre-emptive Support Tutorials offer Jenny Internet Customers a quick help system for easy troubleshooting all aspects of their Jenny Internet Services. These are a few simple steps that can be done to resolve the issue that you may be experiencing, before calling the National Call Centre for assistance.

Tutorials

This section will explain and help you with comman tasks that you may need to perform from time to time, eg. setting up your email, voip phone, etc. For Jenny Partners, you will also find topics about completing tasks on our Dealer Front End (DFE).

Video Tutorials

Video Tutorials will contain video's explaining concepts and tasks. These video's will also be linked in other topics relating to the same subject.

Services

In this section you will find more in depth information about the products that Jenny Internet and partners provide.