Jenny Internet DFE - eMail intergration with Hetzner script
Related Topics : Email | General Information
Setup your Email on Outlook Express
  1. Open Outlook Express: Start / All Programs / Outlook Express
  2. If you don’t already have an e-mail setup in outlook express it will start-up with the Wizard. We are going to follow the wizard in this example.
  3. At the 1st screen, type in your name. This is the name that you would like to appear in the recipient of your mail’s inbox. What you insert here has no bearing on where or not your mail will work or not. {NEXT}
  4. The next screen you will type in your correct e-mail address as given to you from Jenny Internet or your e-mail service provider. {NEXT}
  5. Select your server type. POP3 or IMAP. We use POP3 for most customers. Type in your Incoming mail server and outgoing mail server addresses in the correct spaces. {NEXT}
  6. On the following screen you need to enter your correct account name, also known as your username, as said before, usually your complete e-mail address. Then enter your correct e-mail password in the space provided. {NEXT}
  7. Next Screen Click {FINISH}
  8. You are however not finished yet. If you get the import wizard that opens, just close it.
  9. At the Outlook express screen where you see the folders on the left, on the Menu Bar, click Tools, then Accounts.
  10. Click on the Mail Tab at the top of the next window that opens.
  11. Double click on the e-mail account you would like to modify.
  12. Click on the Servers tab.
  13. Check the box at the bottom of the servers tab the says My server requires authentication”. Click the Settings button to the right of that option.
  14. Ensure that “Use same setting as my “incoming mail server” is selected. If you were provided with a different outgoing username and password as the incoming, select “log on using” and enter the outgoing username and password in the relevant fields. {OK}
  15. Back the mail account properties screen, select the Advanced tab.
  16. Change the Outgoing mail (SMTP) port number to 587.
  17. If you would like your mail to remain on the server for a time period or for another computer to download the same mail, check the box “leave a copy of messages on server”. Then check the box “Remove from server after” and select the number of days.
  18. Click {OK} and then {Close}
  19. Send an e-mail to yourself to check that you can both send and receive mail.
  20. If you still getting errors or can’t receive or send mail, ensure your internet is working by opening your favourite web browser and open any website. If the web page doesn’t open, Troubleshoot your internet. If the internet is working, please review all the settings that you entered.
  21. If you are still experiencing problems, please call the National Call Centre.

Examples of the screens you will encounter are:

Related Topics : Email | Email
E-mail Troubleshooting
Jenny Internet Call Centre can help you will all your e-mail troubleshooting provided your e-mail / domain account is hosted with us or you have all your e-mail settings from your e-mail service provider, eg. Telkom, MWeb, etc.

Settings needed to correctly setup your e-mail account:

  1. E-mail address, eg.
  2. Incoming mail server address (POP/3), eg.
  3. Outgoing mail server address (SMTP), eg.
  4. Username, this is most times the same as your e-mail address.
  5. Password, this is usually given to you at the time of your signing up for the e-mail account. If your e-mail is hosted with Jenny Internet, we can give you your password or change it for you to whatever password you would like. If your e-mail is not hosted with Jenny Internet, you will need to call your e-mail service provider to get or reset your password.
  6. Outgoing Authentication Settings, you must know if your e-mail service provider requires a username and password for you to send e-mail through their servers. eg, YES / NO, SMTP Username and Password.
  7. Port Number, these are number that are inserted to change the listening ports that your servers would listen on to receive or send email, eg. POP: 110, SMTP: 25 / 587 / 465

Jenny Internet mail servers are in most cases setup with the following credentials:

Username = Full email address eg.
Domainname = the part after the “@” in your e-mail address eg., domain name =
Incoming Mail Server / Port # = mail.domainname / 110
Outgoing Mail Server / Port # = smtp.domainname / 587
Outgoing Mail Server requires authentication = Yes, same username and password as incoming.
In your e-mail program you will need to use all your correct e-mail credentials. Each e-mail program is different from one another but all require the same information at the end of the day.

Popular e-mail programs are as follows:

  • Outlook Express (came built-in with Windows XP)
  • Microsoft Outlook (comes with some MS Office packages, 2003, 2007, 2010, 2013). MS Outlook versions differ from each other.
  • Windows Live Mail (freely downloadable from the Microsoft website as part of the Microsoft Live Essential Package)
  • Mozilla Thunderbird. (family of the Firefox Web Browser, Free to download. Setup different from the Microsoft products)
  • Apple MAC’s e-mail program is simply called “Mail”
Each mail program has a different looking screen is which you need to insert your mail account credentials. You will need to learn your e-mail program or find a friendly tutorial on the web.
If your e-mail is not hosted with Jenny Internet but your internet connection is with  and you are battling to send, we can assist with an account for outgoing mail.
Related Topics : Email | Email
Add a Signature with an Image to Windows Live Mail

There are two parts in adding a signature to Windows Live Mail :

Part A: Creating the HTML signature source file.

Part B: Linking the source file to your email signature.


  • Create a “Sig” folder in “Local Disk C:”
  • Copy the image file that you are going to use in the signature into this folder.
  • Rename this image file to “sig.jpg”

Part A: Creating the HTML signature source file.

  • Open up your email program.
  • From the File menu, click New and then Mail Message.


  • The New Message window opens.
  • From the Insert menu, select Single Photo…
  • Navigate to the “C:\Sig” folder where you placed the image file you wish to insert.

  • Click the image file, then the Open button. Your image should show in the New Message window.
  • Optionally, you may add text.
  • From the File menu, select Save As File…

  • Navigate to the “C:\Sig” folder
  • Type your File name and select HTML as the file type. Click the Save button

  • Close the New Message window that is open.

Part B

We need to edit the signature file to correct the path of the image file by doing the following:

    • Open Windows Explorer
    • Navigate to the “C:\Sig” folder
    • Right click on the signature file you saved earlier, eg. Signature.htm
    • Open the “Open With” Menu and click on “Notepad”

    • Look in the text for “src=”cid:[some random text]”” as in the image below:

    • Replace all the text within the “ “ with the following “c:\Sig\Sig.jpg” as below:

    • Click the File menu option, then click on Save.

Now that the file with your image and text is saved and corrected, you need to point your email program to it.

  • In your Windows Live main window, Click File menu, open the Options item, Mail….

  • Click the Signatures tab.
  • In the Signatures section, click the New button.
  • In the Edit Signature section, select the radio button for File.
  • Click the Browse… button.
  • Navigate to the HTML file you just created. You may need to change the file types list to HTML Files.
  • Highlight your file and click Open.

  • Check the box for “Add signature to all outgoing messages” at the top of this window.
  • Click OK.

If now open a new message, you should see your signature in the new email.

If you still don’t see your image, you may need to go to File > Options > Safety Options… > Security Tab > Download Images section and uncheck Block Images.

Now you can start a new mail and you should see the image and signature display.

Related Topics : Email | Email
Windows 10, Outlook 2013 outgoing mail problem

As with any operating system upgrade, things can and usually do go wrong. In some cases the entire upgrade is a total failure and in other cases, a few things that worked before no longer work.

With the recent Windows 10 rollout, we have come across an issue with previously installed Office 2013 – Outlook. This problems shows up in the form of Emails will not send out or Outlook gives errors when opening.

To fix these problems, please action the following on the computer experiencing the problem:

  1. Click on the Start Button and type “cmd”
  2. “Command Prompt” will appear at the top of the start menu, Right click on this and click on “Run as Administrator”
  3. You will be asked to confirm that you wish to run this as Administrator, Select “Yes”.
  4. In the command line window that appears, type “sfc /scannow”, press enter

  1. This will start the process to check all the system files and fix any problems that it may encounter.
  2. Once this is complete, Restart your computer.
  3. Mail sending should be working.

This has been testing on various computers to find that it worked on all of them, however, your specific problem could be different at its core and this solution may not work for you.

Ultimately, your closest computer technician should be contacted to assist for and localised computers.



Related Topics : Email | Email
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