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Jenny Internet New Staff Member Topics
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Jenny Pre-paid data service Renew
Jenny Internet Prepaid Data Service Renew.

Jenny Internet supplies customers with a Pre-paid data service. This service needs to be renewed every month. This is specifically designed for clients that don't necessarily need to purely month to month type service. They can activate it and pay for it as and when they need it.

This Pre-paid data service is not to be confused with the Pre-paid data top-up, although they can be purchase similarly, through the Account Action Required splash screen you would receive when your pre-paid data is used up or your pre-paid service has expired.

In this topic, we will cover the renewing of your Pre-paid data service.

When do I need to renew my prepaid data service

The Standard Jenny Internet Pre-paid data service expires on the last day of each month, even if it has been activated within the month. With in in mind, you will need to activate your Jenny Internet Pre-Paid data service on the 1st day of each month. This is done through the Account Action Required page you will receive on the 1st of each month. We will cover this process in this tutorial.

You will, however be-able to pay for and activate your next months pre-paid data service soon.

How do I renew my pre-paid data service on the 1st of each month?

On the first day of the month, your Pre-paid data service would need to be renewed, so the first time you attempt to access the internet on the 1st day of the month, you will the following page:

Click on the "Click to Manually Redirect" link to take you to the next page. This page will tell you what action is required. The next page would look like this:

This indicates that the account has expired and shows the Customer Name, Customer code and the username for the account that needs renewal.

To renew the account, click on the "Click here to purchase a service" link to take you to the next page which will look like this:

On this page you can select the prepaid service that you wish to activate for the period specified below the list.

Select the Prepaid service you wish to purchase and click the "Purchase Prepaid Service" button. This will take you to the following page:

This shows a summary of what you have selected. Click on the "Click to Pay" link to take you to the next page where you can select your method of payment:

  • Pay via EFT will allow you to pay for your transaction via EFT. This will take you to the Payment gateway, allow you to log in with your internet banking username and password to complete the transaction.
  • Pay with Credit Card will allow you to pay for your transaction via you Credit Card. You will be asked for your card details.
  • Pay with Credits will you to use the credits that are currently available on you debtors account. This option will only apear if you have sufficient credits available to conclude the transaction.

Select your method of payment by clicking on the associated button and following the on screen instruction to conclude the transaction.

As stated before, soon you will be able to purchase your next months pre-paid data service to ensure an un-interupted internet service.

Jenny Pre-paid data service Renew
Jenny Internet Prepaid Data Service Renew.

Jenny Internet supplies customers with a Pre-paid data service. This service needs to be renewed every month. This is specifically designed for clients that don't necessarily need to purely month to month type service. They can activate it and pay for it as and when they need it.

This Pre-paid data service is not to be confused with the Pre-paid data top-up, although they can be purchase similarly, through the Account Action Required splash screen you would receive when your pre-paid data is used up or your pre-paid service has expired.

In this topic, we will cover the renewing of your Pre-paid data service.

When do I need to renew my prepaid data service

The Standard Jenny Internet Pre-paid data service expires on the last day of each month, even if it has been activated within the month. With in in mind, you will need to activate your Jenny Internet Pre-Paid data service on the 1st day of each month. This is done through the Account Action Required page you will receive on the 1st of each month. We will cover this process in this tutorial.

You will, however be-able to pay for and activate your next months pre-paid data service soon.

How do I renew my pre-paid data service on the 1st of each month?

On the first day of the month, your Pre-paid data service would need to be renewed, so the first time you attempt to access the internet on the 1st day of the month, you will the following page:

Click on the "Click to Manually Redirect" link to take you to the next page. This page will tell you what action is required. The next page would look like this:

This indicates that the account has expired and shows the Customer Name, Customer code and the username for the account that needs renewal.

To renew the account, click on the "Click here to purchase a service" link to take you to the next page which will look like this:

On this page you can select the prepaid service that you wish to activate for the period specified below the list.

Select the Prepaid service you wish to purchase and click the "Purchase Prepaid Service" button. This will take you to the following page:

This shows a summary of what you have selected. Click on the "Click to Pay" link to take you to the next page where you can select your method of payment:

  • Pay via EFT will allow you to pay for your transaction via EFT. This will take you to the Payment gateway, allow you to log in with your internet banking username and password to complete the transaction.
  • Pay with Credit Card will allow you to pay for your transaction via you Credit Card. You will be asked for your card details.
  • Pay with Credits will you to use the credits that are currently available on you debtors account. This option will only apear if you have sufficient credits available to conclude the transaction.

Select your method of payment by clicking on the associated button and following the on screen instruction to conclude the transaction.

As stated before, soon you will be able to purchase your next months pre-paid data service to ensure an un-interupted internet service.

VoIP Phone Setup Tutorial

VoIP Phone Setup

  • The steps below is only a basic set-up
  • The step below will be shown how to register a VoIP phone on a Hosted PBX
  • If setting up a VoIP phone that is not connected to a Hosted PBX replace the user name with XXXXjennyv (VoIP Account Name)
  • Jenny VoIP server address is : voip.jennyv.co.za
  • Before you start to setup the VoIP phone you will need to have the VoIP Account username/password and the VoIP phone IP address.
  • If you don't have the VoIP phone IP address u can trace it via MAC Address as LAST resort
  • Its always better to set the VoIP phones on Static IP if possible, remember to exclude the IP Address on the DHCP server
  • Enter the VoIP phone IP Address onto your web browser ie. http://192.168.....
  • You will then have the VoIP phone Web Interface and are ready to program the phone

Phone MAC Address

  • Snom : 00:04:...
  • Fanvil : 0C:38:...
  • Gigaset : 7C:2F:...
  • Yealink : 00:15:..

Snom Web Interface

  • Default username : none
  • Default password : none

Snom SIP Setup

  • On the left hand site select = Identity-1
  • Enter the following detail
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Account = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • Registar = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Outbound Proxy = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Authentication Username = Hosted PBX extension number or Jenny VoIP Account Name
1_Snom-SIP.PNG

Snom G729 Setup

  • On the top menu of the screen select RTP
  • Remove all the available codec's and only enter/select G729
3_Snom-G729.PNG

Snom Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
2_Snom-Network.PNG
Snom Completion
You are done, test incoming/outgoing calls.
 

Fanvil Web interface

  • Default username : admin
  • Default password : admin

Fanvil SIP Setup

  • On the left hand site select = Line
  • Enter the following detail
  • Username = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Authentication Name = Hosted PBX extension number or Jenny VoIP Account Name
  • Authentication Password = Account password
  • SIP Proxy Server Address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Select Activate
4_Fanvil-SIP.PNG
 

Fanvil G727 Setup

  • Select = Codecs Setting
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
6_Fanvil-G729.PNG
Fanvil Network Setup
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
5_Fanvil-Network.PNG
 

Fanvil Completion

You are done, test incoming/outgoing calls

 

Gigaset Web Interface

  • Defaulty PIN : 0000
Gigaset SIP Setup
  • On the top of the screen select = Settings
  • On the Left of the screen select = Connections
  • You will notice None Active Connections
  • Select the first one and select = Edit
8_Gigaset-SIP-1.PNG
  • Enter the following detail
  • Connection name or number = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication name = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication password = Account password
  • Username = Hosted PBX extension number or Jenny VoIP Account Name
  • Display Name = This is what will be displayed on the VoIP Phone screen
9_Gigaset-SIP-2.PNG
  • At the bottom of the screen select "Show advanced setting"
  • Domain = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Proxy server address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Registration server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
10_Gigaset-SIP-3.PNG
 

Gigaset G729 Setup

  • On the left hand side select = Audio
  • Remove all codec's from "Selected Codecs" and leave G729
  • Select = Apply
11_Gigaset-G729.PNG
Gigaset Incoming/Outgoing Setup
  • On the left select = Number Assignment
  • This is to specify on what connection/trunk the incoming/outgoing calls will be made
12_Gigaset-NumberAssignment.PNG
 

Gigaset Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
7_Gigaset-Network.PNG
Gigaset Completion
You are done, test incoming/outgoing calls
 

Yealink Web Interface

  • Default username : admin
  • Default password : admin

Yealink SIP Setup

  • On the top of the screen select = Account
  • On the left hand site select = Basic
  • Enter the following detail
  • Label = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Register Name = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • SIP Server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
13_Yealink-SIP.PNG
 

Yealink G729 Setup

  • On the left of the screen select = Codecs
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
15_Yealink-G729.PNG
 

Yealink Network Setup

  • On top of the screen select = Network
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
14_Yealink-Ntework.PNG
 

Yealink Completion

  • You are done, test incoming/outgoing calls
 
--Heinrich Swanepoel 
Related Topics : VoIP | Guidelines | How to
VoIP Phone Setup Tutorial

VoIP Phone Setup

  • The steps below is only a basic set-up
  • The step below will be shown how to register a VoIP phone on a Hosted PBX
  • If setting up a VoIP phone that is not connected to a Hosted PBX replace the user name with XXXXjennyv (VoIP Account Name)
  • Jenny VoIP server address is : voip.jennyv.co.za
  • Before you start to setup the VoIP phone you will need to have the VoIP Account username/password and the VoIP phone IP address.
  • If you don't have the VoIP phone IP address u can trace it via MAC Address as LAST resort
  • Its always better to set the VoIP phones on Static IP if possible, remember to exclude the IP Address on the DHCP server
  • Enter the VoIP phone IP Address onto your web browser ie. http://192.168.....
  • You will then have the VoIP phone Web Interface and are ready to program the phone

Phone MAC Address

  • Snom : 00:04:...
  • Fanvil : 0C:38:...
  • Gigaset : 7C:2F:...
  • Yealink : 00:15:..

Snom Web Interface

  • Default username : none
  • Default password : none

Snom SIP Setup

  • On the left hand site select = Identity-1
  • Enter the following detail
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Account = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • Registar = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Outbound Proxy = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Authentication Username = Hosted PBX extension number or Jenny VoIP Account Name
1_Snom-SIP.PNG

Snom G729 Setup

  • On the top menu of the screen select RTP
  • Remove all the available codec's and only enter/select G729
3_Snom-G729.PNG

Snom Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
2_Snom-Network.PNG
Snom Completion
You are done, test incoming/outgoing calls.
 

Fanvil Web interface

  • Default username : admin
  • Default password : admin

Fanvil SIP Setup

  • On the left hand site select = Line
  • Enter the following detail
  • Username = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Authentication Name = Hosted PBX extension number or Jenny VoIP Account Name
  • Authentication Password = Account password
  • SIP Proxy Server Address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Select Activate
4_Fanvil-SIP.PNG
 

Fanvil G727 Setup

  • Select = Codecs Setting
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
6_Fanvil-G729.PNG
Fanvil Network Setup
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
5_Fanvil-Network.PNG
 

Fanvil Completion

You are done, test incoming/outgoing calls

 

Gigaset Web Interface

  • Defaulty PIN : 0000
Gigaset SIP Setup
  • On the top of the screen select = Settings
  • On the Left of the screen select = Connections
  • You will notice None Active Connections
  • Select the first one and select = Edit
8_Gigaset-SIP-1.PNG
  • Enter the following detail
  • Connection name or number = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication name = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication password = Account password
  • Username = Hosted PBX extension number or Jenny VoIP Account Name
  • Display Name = This is what will be displayed on the VoIP Phone screen
9_Gigaset-SIP-2.PNG
  • At the bottom of the screen select "Show advanced setting"
  • Domain = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Proxy server address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Registration server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
10_Gigaset-SIP-3.PNG
 

Gigaset G729 Setup

  • On the left hand side select = Audio
  • Remove all codec's from "Selected Codecs" and leave G729
  • Select = Apply
11_Gigaset-G729.PNG
Gigaset Incoming/Outgoing Setup
  • On the left select = Number Assignment
  • This is to specify on what connection/trunk the incoming/outgoing calls will be made
12_Gigaset-NumberAssignment.PNG
 

Gigaset Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
7_Gigaset-Network.PNG
Gigaset Completion
You are done, test incoming/outgoing calls
 

Yealink Web Interface

  • Default username : admin
  • Default password : admin

Yealink SIP Setup

  • On the top of the screen select = Account
  • On the left hand site select = Basic
  • Enter the following detail
  • Label = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Register Name = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • SIP Server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
13_Yealink-SIP.PNG
 

Yealink G729 Setup

  • On the left of the screen select = Codecs
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
15_Yealink-G729.PNG
 

Yealink Network Setup

  • On top of the screen select = Network
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
14_Yealink-Ntework.PNG
 

Yealink Completion

  • You are done, test incoming/outgoing calls
 
--Heinrich Swanepoel 
Related Topics : VoIP | Guidelines | How to
Speed Tests Guidelines

A speed test is designed to test the capacity of the connection from point A to point B. Things to consider when doing a speed test:

  • Any 1 point between points A and B will affect the result of the speed test, therefore the link from Point A to Point B is only as fast as the slowest link.
  • You internal connection will affect the speed test result as well. If you were to perform a speed test from your cell phone connected wirelessly with a weak internal signal, this poor signal will affect the speed test result.
  • The speed test will only show the available bandwidth on this link. eg. If you have a 5Mbps line capacity and the computers on the network are using 2Mbps of that 5Mbps, the speed test will only show line capacity of 3Mbps. Currenly being used 2Mbps plus 3Mbps of the speed test = 2 + 3 = 5Mbps. This is very similar to the plumbing in your home. If someone is showering and you test the water pressure, the pressure reading will be less than when no other taps are open in the house.
  • Use a speed test server as close as possible to your breakout point as possible. This will reduce the number of hops between you and the speed test server, lessening the chance of a slow link.
  • The capacity that the speed test server can test. If the speed test server is doing 20 speed test at the same time, all the speed tests will not show the true connection speed to the end point.

When doing a speed test:

    • Ensure no-one else is on the network at the same time. Switch off all the computers on the network, then perform a speed test from one computer.
    • Computer should be connected to the internal network via cable.
    • Use the http://jennyinternet.speedtest.net server to perform the speed test. This server is sitting at the Jenny Core where we break out to the internet. This will give a true indication of the speed through the Jenny towers and fibre connections to where the actual internet begins.
    • Jenny Internet cannot guarantee the bandwidth beyond the limits of the Jenny Internet infrastructure as these links are not managed by Jenny Internet.

How to perform the speed test:

Subscribe to Guidelines

Quick Help

Pre-emptive Support Tutorials offer Jenny Internet Customers a quick help system for easy troubleshooting all aspects of their Jenny Internet Services. These are a few simple steps that can be done to resolve the issue that you may be experiencing, before calling the National Call Centre for assistance.

Tutorials

This section will explain and help you with comman tasks that you may need to perform from time to time, eg. setting up your email, voip phone, etc. For Jenny Partners, you will also find topics about completing tasks on our Dealer Front End (DFE).

Video Tutorials

Video Tutorials will contain video's explaining concepts and tasks. These video's will also be linked in other topics relating to the same subject.

Services

In this section you will find more in depth information about the products that Jenny Internet and partners provide.