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Jenny Pre-paid data service Renew
Jenny Internet Prepaid Data Service Renew.

Jenny Internet supplies customers with a Pre-paid data service. This service needs to be renewed every month. This is specifically designed for clients that don't necessarily need to purely month to month type service. They can activate it and pay for it as and when they need it.

This Pre-paid data service is not to be confused with the Pre-paid data top-up, although they can be purchase similarly, through the Account Action Required splash screen you would receive when your pre-paid data is used up or your pre-paid service has expired.

In this topic, we will cover the renewing of your Pre-paid data service.

When do I need to renew my prepaid data service

The Standard Jenny Internet Pre-paid data service expires on the last day of each month, even if it has been activated within the month. With in in mind, you will need to activate your Jenny Internet Pre-Paid data service on the 1st day of each month. This is done through the Account Action Required page you will receive on the 1st of each month. We will cover this process in this tutorial.

You will, however be-able to pay for and activate your next months pre-paid data service soon.

How do I renew my pre-paid data service on the 1st of each month?

On the first day of the month, your Pre-paid data service would need to be renewed, so the first time you attempt to access the internet on the 1st day of the month, you will the following page:

Click on the "Click to Manually Redirect" link to take you to the next page. This page will tell you what action is required. The next page would look like this:

This indicates that the account has expired and shows the Customer Name, Customer code and the username for the account that needs renewal.

To renew the account, click on the "Click here to purchase a service" link to take you to the next page which will look like this:

On this page you can select the prepaid service that you wish to activate for the period specified below the list.

Select the Prepaid service you wish to purchase and click the "Purchase Prepaid Service" button. This will take you to the following page:

This shows a summary of what you have selected. Click on the "Click to Pay" link to take you to the next page where you can select your method of payment:

  • Pay via EFT will allow you to pay for your transaction via EFT. This will take you to the Payment gateway, allow you to log in with your internet banking username and password to complete the transaction.
  • Pay with Credit Card will allow you to pay for your transaction via you Credit Card. You will be asked for your card details.
  • Pay with Credits will you to use the credits that are currently available on you debtors account. This option will only apear if you have sufficient credits available to conclude the transaction.

Select your method of payment by clicking on the associated button and following the on screen instruction to conclude the transaction.

As stated before, soon you will be able to purchase your next months pre-paid data service to ensure an un-interupted internet service.

Jenny Pre-paid data service Renew
Jenny Internet Prepaid Data Service Renew.

Jenny Internet supplies customers with a Pre-paid data service. This service needs to be renewed every month. This is specifically designed for clients that don't necessarily need to purely month to month type service. They can activate it and pay for it as and when they need it.

This Pre-paid data service is not to be confused with the Pre-paid data top-up, although they can be purchase similarly, through the Account Action Required splash screen you would receive when your pre-paid data is used up or your pre-paid service has expired.

In this topic, we will cover the renewing of your Pre-paid data service.

When do I need to renew my prepaid data service

The Standard Jenny Internet Pre-paid data service expires on the last day of each month, even if it has been activated within the month. With in in mind, you will need to activate your Jenny Internet Pre-Paid data service on the 1st day of each month. This is done through the Account Action Required page you will receive on the 1st of each month. We will cover this process in this tutorial.

You will, however be-able to pay for and activate your next months pre-paid data service soon.

How do I renew my pre-paid data service on the 1st of each month?

On the first day of the month, your Pre-paid data service would need to be renewed, so the first time you attempt to access the internet on the 1st day of the month, you will the following page:

Click on the "Click to Manually Redirect" link to take you to the next page. This page will tell you what action is required. The next page would look like this:

This indicates that the account has expired and shows the Customer Name, Customer code and the username for the account that needs renewal.

To renew the account, click on the "Click here to purchase a service" link to take you to the next page which will look like this:

On this page you can select the prepaid service that you wish to activate for the period specified below the list.

Select the Prepaid service you wish to purchase and click the "Purchase Prepaid Service" button. This will take you to the following page:

This shows a summary of what you have selected. Click on the "Click to Pay" link to take you to the next page where you can select your method of payment:

  • Pay via EFT will allow you to pay for your transaction via EFT. This will take you to the Payment gateway, allow you to log in with your internet banking username and password to complete the transaction.
  • Pay with Credit Card will allow you to pay for your transaction via you Credit Card. You will be asked for your card details.
  • Pay with Credits will you to use the credits that are currently available on you debtors account. This option will only apear if you have sufficient credits available to conclude the transaction.

Select your method of payment by clicking on the associated button and following the on screen instruction to conclude the transaction.

As stated before, soon you will be able to purchase your next months pre-paid data service to ensure an un-interupted internet service.

Top up Data

There are three different ways you can top up data on your account.

  1. SMS
  2. The Jenny Website
  3. Contact the national callcenter

Option 1 : SMS

  1. Once you reach the notification % of your cap, you will recieve an sms from Jenny Internet. Stating they have used the notification % of your cap.
  2. To Topup, reply to the SMS stating the corresponding value of the amount of data you wish to topup your account with.
  3. You will recieve a notification that your topup was sucsessfull and you will be able to use the internet without the worry of running out of data.

 

Option 2 : Jenny Website

  1. You will need your account username and password to topup using www.Jenny.co.za, If you dont know your account username and password, contact the national callcenter on 086 145 3669
  2. Procceds to our website http://www.jenny.co.za ,and click on the top-up button on the top of the website.
  3. Fill in the details required (Your Username, Password and your Name)
  4. Select the required amount of data from the drop down box, select 'Add Top-Up'
  5. Your data will now be added to your account.

 

Option 3 : Contact Jenny Internet National Callcenter

  1. Call the Jenny Internet National Call Centre on 086 145 3669 / 087 985 3669
  2. Please have your username / name off account / customer code handy to make finding the relevant account quicker and easier.
  3. Request the Call Centre Agent to process a Topup on your account. Your name will be used as a reference for the Topup.
  4. Some companies require that authorisation be acquired from a Manager / Owner / Director. If this is the case in your company, please acquire this authorisation first and before calling the Call Centre.
  5. The Call Centre agent will add the topup to your relevant username.
  6. Your connection will briefly be reset to accept the changes.
  7. You will then be connected again.
  8. Please ask the Call Centre Agent about the other methods of doing “Self Topups”. (Options 1 and 2)
View my usage

Jenny Internet provides clients a D.I.Y. way to check what their usage is. This is a very simple process and begins with the Jenny Internet Website.

Please follow the following simple steps:

  • Open your favourite Internet Browser program.
  • In the address bar at the top if the browser, remove the address that may be in there.
  • Type in that same location www.jenny.co.za
  • The Jenny Internet website will open up in front of you.
  • The the top of the page, you will see a few options as in the screen clip below:
  • Click on the “View Usage” option.
  • Enter your username and password in the fields provided and click “Show Usage”

    Usernames are in the format of 1234@jenny.co.za, 1234@jennyw.co.za.

    If you do not know your username and password, please contact the Jenny Internet National Call Centre. They will be able to assist you with this information. Please have your account number or customer code handy before calling in. You may also email your request to support@jenny.co.za
  • The very next page will show you your data usage

Different services will appear differently. This page will show all relevant information regarding your service.

Should you have any further enquiries, please don’t hesitate to contact the Jenny Internet National Call Centre on 086 145 3669 or email your request to support@jenny.co.za.

 

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Quick Help

Pre-emptive Support Tutorials offer Jenny Internet Customers a quick help system for easy troubleshooting all aspects of their Jenny Internet Services. These are a few simple steps that can be done to resolve the issue that you may be experiencing, before calling the National Call Centre for assistance.

Tutorials

This section will explain and help you with comman tasks that you may need to perform from time to time, eg. setting up your email, voip phone, etc. For Jenny Partners, you will also find topics about completing tasks on our Dealer Front End (DFE).

Video Tutorials

Video Tutorials will contain video's explaining concepts and tasks. These video's will also be linked in other topics relating to the same subject.

Services

In this section you will find more in depth information about the products that Jenny Internet and partners provide.