Jenny Internet Call Centre can help you will all your e-mail troubleshooting provided your e-mail / domain account is hosted with us or you have all your e-mail settings from your e-mail service provider, eg. Telkom, MWeb, etc.
Settings needed to correctly setup your e-mail account:
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E-mail address, eg. support@jenny.co.za.
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Incoming mail server address (POP/3), eg. mail.jenny.co.za
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Outgoing mail server address (SMTP), eg. smtp.jenny.co.za
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Username, this is most times the same as your e-mail address.
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Password, this is usually given to you at the time of your signing up for the e-mail account. If your e-mail is hosted with Jenny Internet, we can give you your password or change it for you to whatever password you would like. If your e-mail is not hosted with Jenny Internet, you will need to call your e-mail service provider to get or reset your password.
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Outgoing Authentication Settings, you must know if your e-mail service provider requires a username and password for you to send e-mail through their servers. eg, YES / NO, SMTP Username and Password.
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Port Number, these are number that are inserted to change the listening ports that your servers would listen on to receive or send email, eg. POP: 110, SMTP: 25 / 587 / 465
Jenny Internet mail servers are in most cases setup with the following credentials:
Username = Full email address eg. support@jenny.co.za.
Domainname = the part after the “@” in your e-mail address eg. support@jenny.co.za, domain name = jenny.co.za
Incoming Mail Server / Port # = mail.domainname / 110
Outgoing Mail Server / Port # = smtp.domainname / 587
Outgoing Mail Server requires authentication = Yes, same username and password as incoming.
In your e-mail program you will need to use all your correct e-mail credentials. Each e-mail program is different from one another but all require the same information at the end of the day.
Popular e-mail programs are as follows:
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Outlook Express (came built-in with Windows XP)
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Microsoft Outlook (comes with some MS Office packages, 2003, 2007, 2010, 2013). MS Outlook versions differ from each other.
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Windows Live Mail (freely downloadable from the Microsoft website as part of the Microsoft Live Essential Package)
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Mozilla Thunderbird. (family of the Firefox Web Browser, Free to download. Setup different from the Microsoft products)
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Apple MAC’s e-mail program is simply called “Mail”
Each mail program has a different looking screen is which you need to insert your mail account credentials. You will need to learn your e-mail program or find a friendly tutorial on the web.
If your e-mail is not hosted with Jenny Internet but your internet connection is with and you are battling to send, we can assist with an account for outgoing mail.
