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Search Topic for Help

Jenny Internet provides clients a D.I.Y. way to check what their usage is. This is a very simple process and begins with the Jenny Internet Website.

Please follow the following simple steps:

  • Open your favourite Internet Browser program.
  • In the address bar at the top if the browser, remove the address that may be in there.
  • Type in that same location www.jenny.co.za
  • The Jenny Internet website will open up in front of you.
  • The the top of the page, you will see a few options as in the screen clip below:
  • Click on the “View Usage” option.
  • Enter your username and password in the fields provided and click “Show Usage”

    Usernames are in the format of 1234@jenny.co.za, 1234@jennyw.co.za.

    If you do not know your username and password, please contact the Jenny Internet National Call Centre. They will be able to assist you with this information. Please have your account number or customer code handy before calling in. You may also email your request to support@jenny.co.za
  • The very next page will show you your data usage

Different services will appear differently. This page will show all relevant information regarding your service.

Should you have any further enquiries, please don’t hesitate to contact the Jenny Internet National Call Centre on 086 145 3669 or email your request to support@jenny.co.za.

 

Quick Help

Pre-emptive Support Tutorials offer Jenny Internet Customers a quick help system for easy troubleshooting all aspects of their Jenny Internet Services. These are a few simple steps that can be done to resolve the issue that you may be experiencing, before calling the National Call Centre for assistance.

Tutorials

This section will explain and help you with comman tasks that you may need to perform from time to time, eg. setting up your email, voip phone, etc. For Jenny Partners, you will also find topics about completing tasks on our Dealer Front End (DFE).

Video Tutorials

Video Tutorials will contain video's explaining concepts and tasks. These video's will also be linked in other topics relating to the same subject.

Services

In this section you will find more in depth information about the products that Jenny Internet and partners provide.