Error message

Deprecated function: The each() function is deprecated. This message will be suppressed on further calls in menu_set_active_trail() (line 2405 of /usr/www/users/jennypqbfk/includes/

Search Topic for Help

As with any operating system upgrade, things can and usually do go wrong. In some cases the entire upgrade is a total failure and in other cases, a few things that worked before no longer work.

With the recent Windows 10 rollout, we have come across an issue with previously installed Office 2013 – Outlook. This problems shows up in the form of Emails will not send out or Outlook gives errors when opening.

To fix these problems, please action the following on the computer experiencing the problem:

  1. Click on the Start Button and type “cmd”
  2. “Command Prompt” will appear at the top of the start menu, Right click on this and click on “Run as Administrator”
  3. You will be asked to confirm that you wish to run this as Administrator, Select “Yes”.
  4. In the command line window that appears, type “sfc /scannow”, press enter

  1. This will start the process to check all the system files and fix any problems that it may encounter.
  2. Once this is complete, Restart your computer.
  3. Mail sending should be working.

This has been testing on various computers to find that it worked on all of them, however, your specific problem could be different at its core and this solution may not work for you.

Ultimately, your closest computer technician should be contacted to assist for and localised computers.



Quick Help

Pre-emptive Support Tutorials offer Jenny Internet Customers a quick help system for easy troubleshooting all aspects of their Jenny Internet Services. These are a few simple steps that can be done to resolve the issue that you may be experiencing, before calling the National Call Centre for assistance.


This section will explain and help you with comman tasks that you may need to perform from time to time, eg. setting up your email, voip phone, etc. For Jenny Partners, you will also find topics about completing tasks on our Dealer Front End (DFE).

Video Tutorials

Video Tutorials will contain video's explaining concepts and tasks. These video's will also be linked in other topics relating to the same subject.


In this section you will find more in depth information about the products that Jenny Internet and partners provide.